We were at the mall buying this pair of expensive shoes of mine. The lady who manned (or womanned) the shop asked when we were about to pay, if any of us (my wife and I) is from outstation. Curious, my wife asked her why would she want to know that. Apparently, the mall has this special program of giving a 10% discount to whoever that is not from Penang. All the person got to do, is prove the ‘outstationness’ by producing an identification card or a driver’s license to apply for this ‘out-of-town’ discount card for selected shops. Fair enough.
So my wife gave the shop assistant her driver’s license – which has her old address from Perak – and which we thought would be sufficient to prove (beyond any doubt, beside having a ’08′ code in her MyKad number). Then the shop assistant took my wife’s license to the mall’s information counter to apply for the discount card meant for ‘out-of-town’ patrons while we waited in the shop. About a 5 minutes later, the shop assistant came back and told us, it was rejected because my wife’s driver license has expired!
Now think about it a minute, what fucking difference does it make if my wife’s driver’s license is expired or not? So if her driver’s license is expired, she’s not from Perak aaa? What the fuck?
And that was what I said to the shop assistant. She just shrugged and told us it was the mall’s policy.
I guess that’s what happens when you hire the wrong kind of people to do the job. I believe this was originally planned to encourage more outstation folks to shop at the mall. But instead of creating a positive experience, it created quite the opposite effect by being so anal like that. Short of providing some photos, one could have mistaken that he/she’s actually applying for a fucking passport!
