July 16, 2019

unifi sucks donkey balls

Not too long ago, our Minister of Communications and Multimedia, the tiger cub of Jelutong, Gobind Singh Deo, announced in the media that he has successfully brought down the price of broadband. That was a fucking lie. I am still paying for RM148 for a measly 8Mbps speed. Today.

After reading the goddamn article and had an implosion by myself, I decided to write a complain to the MCMC portal, about having to pay so much for such an inadequate speed, while knowing that at some part of the country, people are actually paying only half for double the speed. So the ministry responded, by forwarding my complaint to TM. TM’s response for closure? They ‘promised’ to reduce the price of my subscription. It went on a few months with no reduction, and so I lodged another complaint. Then they made the same ‘promise’ again, and I reopened the case with some capital letters. Then they finally did something – by upgrading my service to include a goddamn TV package. So instead of having to pay RM148 for 8Mbps, the bill became like, RM188 for 8Mbps plus some HypeTV or whatever the fuck it is, that I do not fucking need!

So what the fuck?? I lodged another complaint to MCMC, called the hotline, and even livechatted an agent. It took them weeks to ‘rectify’ the issue… by cancelling my TV service. But because the TV package (which I did not signed up for) has a contract, I was billed for the ‘cancellation penalty’. So my bill for the month of July? It is …. get ready for it…. RM710.38! Can you fucking believe how hopeless and retarded these fuckstains are?? I called them to give them an earful, escalated the issue and threatened to contact the consumer tribunal. One of the older sounding ladies then called me back and informed me that they would “graciously WAIVE the cancellation fee” out of goodwill. Goodwill my ass those cibais. I’m going to the tribunal if my August bill isn’t lower than RM148.

michaelooi  | rantings  | 

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