I was at Pizza Hut with my wife the other day to spend off a gift voucher we had. Halfway through our meal, a lanky Indian waiter startled us by invading our table space with his heavily pockmarked face. He was kind of half stooping in towards us wearing this faked smile and his face was just a few inches off ours (imagine my horror). I had to lean back to make myself less uncomfortable to look at him… and then he said,
Waiter: “Just want to check with you sir, did you get all your orders right? Is everything fine?”
Though annoyed with the sudden invasion, I decided to take the opportunity to feedback about the over diluted and tasteless soup.
Me: “Yes, our orders are ok. But the soup is terrible. It is too watery.”
The guy the gave us this dumbfucked look. Probably an information overload for his unprepared state of mind, because he was not programmed to handle such situation. He was only asked to check the order goddamnit! (missing pizza, missing drinks, you know… the common stuff). This is as impossible as asking him to do something about Rosmah’s bad hair style with a Kingston USB flash drive!
Anyway, he managed to stammer a shitty one liner reply (commendable effort)…
Waiter: “Errmm errrr but this is a pre-mixed soup sir and… err…”
That dumbass could have figured that by mixing in less water, the soup would be less diluted. But it was not in my best interest to educate him about the law of physics or how to mix better soup so, I couldn’t be bothered. I just said,
Me: “Whatever. Pre-mix or not pre-mix, doesn’t matter. This is just a feedback, that your soup sucks.”
That’s the whole idea of asking for feedback, isn’t it? To know what your customers feel about your food and service? So that you can make improve? Isn’t that the main objective? Apparently, the guy had no idea. After my remarks, he just froze for another short moment to process the whole thing, rotated my pizza dish about 10 degrees clockwise (yeah, fucking bizarre, I know) and went off to wipe some plates.
He could have at least go to check on the goddamn soup or something. He doesn’t even have to do anything about it, just pretend to check on it – just not to blatantly being so ignorant about it. But instead, he went to wipe some plates. Jovially. Nabeh.
did u sprinkle some cheese powder on ur soup?
Erm…..Michael, you are right, common sense is so not common!!!!
I think you are asking too much. They are train to speak the sentences without thinking. What happens to human interactive and communication skill? Well, it is not inside the school book, is it?
jen – Yeah, but it didn’t make any big difference…
Quinn – That’s a confirmed thing in Malaysia…
moo_t – That means I over-estimated that bloke, which is in a way… a good thing, right?
urm… law of chemistry more like lar.. mana ada physics teach u how to mix liquids. <____________________<
they are trained to ask you such question and expect you said “everything is perfect…” and giving him the happy smile and make him feel satisfied by giving you the great service.
if you response with some action which is not in their FAQ, they started to hang like windows OS, BSOD…
and then they go to ask the other customer the same question, some sort like “rebooting” themselves.
naeboo – The law of physics is universal, which pretty much includes all the chemical law there is (law of nature).
JoJo – They do it for the sake of doing it, without really understanding why…
you sure he’s not a failed human android from India? programmed to ask certain question and.. acting funny.
the price of having foreign workers and keeping food cheap n affordable.
TJ – One, that guy is a local Indian guy. Two, Pizza Hut is anything but ‘cheap and affordable’…
They did not employ the guy to listen to your feedback. They employed him to be yelled at, like letting go of your frustration all on him. He’s like a walking punching bag. Next time, give him a kick in the nuts and pour the soup on his head. That would be awesome.