I wanted to change the ownership of my existing Astro account from my cousin’s name to mine (the Astro account is in his name), so I called Astro to inquire what needs to be done. The attendant instructed me to fax in 2 specific forms. That was what I did this morning, fax in the forms.
Come this afternoon, my mom called me frantically and told me that our Astro service had been deactivated. So, I called Astro to check what was going on. The attendant told me that my account was deactivated to facilitate the requested ownership change process. Despite the fact that it was rather ridiculous to DEACTIVATE my account for a simple ownership change, I did not lash at the guy. Instead, I did the next most logical thing – I calmly asked how long is it going to take for them to reactivate back my account.
Me: “How long is this going to take? I’ve got a sick old woman at home dying of boredom…”
Attendant: “Usually 24 hours. But you need to provide me your fax number for me to verify your forms if they’re complete”
So I provided the fax number. He put me on hold for about a minute, and then came back with this…
Attendant: “I’m sorry sir, I checked the number you gave against our system but couldn’t find it. The fax must have failed to get through…”
Alright, take a short pause here to think… why was my account deactivated in the first place? Because I sent in a fax to request for an ownership change. That means, it couldn’t have been possible for them to disconnect my account if they had not gotten my fax, right?
Me: “This is impossible. You deactivated my account for an ownership change request, remember? How could you have done that if Astro did not receive my fax in the first place?”
He paused and then stuttered a reply,
Attendant: “Ermmm err, I checked the fax tray and your forms weren’t there…”
Me: “Of course they weren’t there. Someone must have retrieved the forms and processed my request – that’s why my account was deactivated! If it’s on the tray, I wouldn’t be calling you now. You should check with whoever that is handling the request! Not the tray!” [duh]
This is like calling up someone to tell him that you do not know his phone number.
Anyway, the guy eventually had to ask me to fax in another set of forms, on the condition that he’d reactivate my account right away without affecting my ownership change request. Another question beckons, if they could process the ownership change right away, why deactivate my account in the first place? Goddamn makahai.
