That same day when I made my purchase at that ‘Focus Point‘ outlet, I requested for an official receipt. I needed that receipt to file a claim from Company X (employee benefit). But because of their abysmally complex trade procedures, they were unable to issue me one on the spot. Instead, I was asked to fill in a form to request for one – which they will fax/send the request to their headquarter at some bumfuck location somewhere to print a receipt. Inside the form, I was required to fill in my home address.
“Excuse me, why do you need my home address?”
I asked Dead-fish, the salesguy who served me that day (I’ve blogged about him and the whole ill experience at that outlet here).
Dead-fish : “Oh, we’ll mail the receipt straight to your home once it’s ready.”
I was like ok, cool, since I don’t really fancy going back there to face that stupid fuck for the second time. The matter was forgotten with an expectation set that I’ll be getting my receipt in my mailbox somewhere in the near future.
Fast forward today afternoon, I received a phone call from that ‘Focus Point’ outlet. Dead-fish was on the line.
Dead-fish : “Mr.Ooi?”
Me : “Yes, speaking.”
Dead-fish : “Your receipt is here.”
Silence.
Me : “Then? What do you want me to do?”
Dead-fish : “It’s here. You may collect it from us now.”
Me : “I thought you said it’s going to be mailed to my residence?”
Dead-fish : “Errmmm, I don’t know. I was instructed to call you up to come over to collect the receipt..bla bla bla”
Me : “Alright, alright, it’s ok. I’ll arrange to come over to collect it.”
This was clearly a screw up. But there’s nothing I could do about it. So I decided to just yield for this one final time to make things simpler, and then I will never fucking patronize any ‘Focus Point’ outlet in my life ever again. But 5 minutes later, I received another phone call. This time it was Dead-fish’s colleague – Fat chick attendant – on the line.
Fat chick attendant : “Mr.Ooi, sorry for interrupting. My colleague fedback to me that you have voiced some concerns about collecting the receipt from our outlet? ”
Me : “I thought I already told him that I’m ok about it?”
Fat chick attendant : “He told me that you wanted it to be mailed to your residence?”
Me : “No I didn’t. I asked him why wasn’t it mailed to me like he said it would. He told me so the other day when I requested for the receipt. I was just wondering, but I have no problem collecting it from your outlet.”
Fat chick attendant : “Oh I see. I’m sorry for the mistake, but for security reasons we’re don’t usually mail receipts to our customers bla bla bla.
I had to cut her short. I’m running short of patience.
Me : “Yeah, whatever. I have no issue here. This is a simple matter. I already told your colleague that I’m ok about this and you guys should just stop calling me up. Frankly speaking, your colleague there is a bit of a stump. When he called me just now, he just said ‘your receipt is here’. I totally had no idea what he meant and why he called. That wasn’t even a request. Like, should I act like I’m very orgasmically elated like that? Or should I just say thank you and hang up? You get what I mean?”
She let out a chuckle. I could tell from her tone that she doesn’t get along with Dead-fish very well.
Fat chick attendant : “Thanks for the feedback, Mr.Ooi and sorry for the misunderstanding. You may just drop by to collect your receipt at your convenience. You just need to tell us your name and we’ll get it for you in no time.”
Me : “Yeah, I’ll arrange to collect it some other time.”
I think that Dead-fish did it deliberately to annoy the shit out of me because of the voucher incident. That fucking hopeless son of a rabid bitch. You know what? I’m gonna fucking talk to his manager when I go collect my receipt. (he actually called me many times before. Asking for minute details each time. Damn annoying.) I’m going to fry his ass for this, this is getting personal.